Privacy Policy

1. Introduction

In Vivo values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our counselling and training services, including sessions, workshops, and website access.

2. Information We Collect

We may collect and process the following types of information:

Personal details (name, age, contact number, email address)

Information relevant to your counselling needs and history

Payment and transaction details (if any)

Communications between you and your counsellor

Technical information (device, browser, IP address) for website users

3. Use of Information

Your data may be used to:

Provide, improve, and customize counselling and related services

Manage appointments, billing, and communications

Ensure compliance with laws and regulations

Conduct internal audits, research, and reporting

Send periodic updates or resources relevant to your interests (you can opt out anytime)

4. Information Sharing and Disclosure

We do not sell or rent your information to third parties

Data may be shared only:

With your explicit consent

If required by law or a court order

To prevent imminent harm or danger to yourself or others (duty of care)

With authorized team members for service delivery (who are bound by confidentiality agreements)

5. Data Security

We employ industry-standard measures (physical, electronic, and procedural safeguards) to protect your data

Your information is accessed only by qualified staff or therapists on a need-to-know basis

We regularly review and update our security practices

6. Your Rights

You have the right to request access, correction, or deletion of your data

You can withdraw your consent at any time, though this may affect your ability to use our services

To exercise these rights, email invivo.edu@gmail.com or use our website’s contact form

7. Cookies and Tracking

Our website may use cookies for analytics and improving user experience. You can manage cookie preferences in your browser settings.

8. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and, where appropriate, notified to you by email.

9. Contact

For questions about this policy, please email invivo.edu@gmail.com or write to our Mumbai Center.